Frequently Asked Questions (F.A.Q.)

🕒 When Will My Order Be Shipped?

We ship orders Monday through Friday, excluding public holidays.
Once dispatched, delivery typically takes 3 to 7 business days, depending on your location.

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🚚 What Shipping Methods Do You Use?

We use trusted national postal services depending on your country:

• Royal Mail (UK)

• In some cases, local couriers or relay points may be used for final delivery.

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🌍 Where Do You Ship To?

We currently ship to the United Kingdom, Canada, and Australia.
Delivery to rural areas may take slightly longer.

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📦 What If My Order Doesn’t Arrive?

Delays or lost parcels can occasionally happen. If your order hasn’t arrived within 30 business days, contact us immediately.
We’ll offer a reshipment or full refund, no questions asked.

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🔐 Is My Payment Secure?

Absolutely. Our store uses Stripe and PayPal as secure payment processors, backed by full SSL encryption.
You can verify the security by checking for the padlock icon in your browser’s address bar.

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💳 What Payment Methods Do You Accept?

We accept:

• Visa / Mastercard / American Express

• PayPal

• Apple Pay / Google Pay (where supported)

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🔁 Can I Request a Return or Exchange?

Yes! You have 30 days from delivery to return an item if you're not satisfied.
Just make sure:

• The item is unused and in clean condition

• Contact us before sending it back

We’ll offer you either a full refund or an exchange, depending on your preference.
Please note that return shipping is covered only if the item is defective or incorrect.